Where do you see yourself in five years? Tell me about a time when you showed leadership. What is your biggest weakness?
These are the standard questions that job candidates face during interviews. And by now, everyone also has standard answers. (“My biggest weakness? I work too hard.”)
As you scale to the upper rungs of the corporate ladder, you are unlikely to field such hackneyed queries. For leadership positions, it’s the softer skills that matter. We spoke with 5 CEOs and other senior execs about their interview techniques, and the one killer question they like to ask job candidates. Their approaches vary, but all are designed to test a person’s mindset and mentality.
A first-rate résumé won’t help you now. Consider yourself warned.
“Would you rather be respected or feared ?”
Michael Gregoire, CEO of CA Technologies, an IT management software company, admits that his favorite interview question is a bit Machiavellian. It never fails to catch people off-guard, and “really reveals what they think about their leadership style,” he says.
In theory, there is no right answer, but in practice the role they’re interviewing for determines which way the CEO leans. In a collaborative environment, it’s better to be respected than feared; at a business unit that’s struggling, the stick may be more useful than the carrot.
“Why are you here today?”
It’s an incredibly open-ended question, but when he asks it in interviews, Gordon Wilson, CEO of Travelport, a UK-based, Nasdaq-listed software firm, is looking for a very specific answer.
“I’m surprised how many times people talk about the benefit of the job from their point of view, versus the benefit that they’re going to bring to the company,” Wilson says. This helps him judge whether a candidate is joining a team or whether “it’s all about me.”
Presumably, he’s looking for an even split between the benefits to the company and the person? “At least!” he says. “I’d want 75-25: if you benefit the enterprise the personal thing will come.”
“Tell me about when you failed.”
Dissecting past failures is something of an obsession for CEOs, who focus on it to look for resilience, creativity, and humility in candidates. A person who can speak openly, honestly, and specifically about their personal shortcomings is attractive, but only if they can also explain how they are “a better person, partner, leader, and manager as a result,” says Roger Crandall, CEO of American insurance group MassMutual.
“What’s your biggest dream in life?”
A little homework goes a long way before a job interview. This certainly applies when facing Zhang Xin, co-founder and CEO of SOHO China, a commercial property developer.
When she asks candidates her go-to interview question, they should know—given her background—that no answer is too ambitious. After all, the self-made billionaire built her empire essentially from scratch, saving money from work at a grim garment factory in Hong Kong to pay for an education in England that led to her starting what quickly became China’s largest office developer.
Needless to say, when Zhang says that she is attracted to people who are “free spirited,” she means it.
“I ask how they were treated.”
Not the candidates, but people who would have encountered the candidates on their way to an interview with Rick Goings, CEO of direct-sales pioneer Tupperware.
“I talk to the driver who brought them in from the airport, my assistant, and the receptionist who welcomed them. I ask how they were treated. There you learn how this person acts,” Goings says.
What he’s after is a sense of the “non-cognitive skills” that good leaders need to manage and inspire teams. To this end, he’ll meet with job candidates to ask them questions, of course, but he finds that equally valuable information comes from other sources who’ve vetted candidates through everyday interactions with them.
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