National Institute for Emergency Medicine has developed the emergency notification system for hearing impaired people via TTRS Video application in order to reduce communication barriers. The application will be used in 19 pilot provinces with 24 hours service.
AtchariyaPangma, secretary-general to National Institute for Emergency Medicine, stated that from the current statistics of people with disabilities in Thailand, there are a high numbers of 1,606,919 people; 861,852 males and 745,067 females. Therefore, the National Institute for Emergency Medicine and the related organizations have been finding out the way to develop the system to help disabled people if they happen to confront the emergency. This system is made especially for hearing impaired people because their accesses to any emergency helps are the most difficult. As a result, the National Institute for Emergency Medicine has cooperated with the Universal Foundation for Persons with Disabilities or TTRS center and related organizations to come up with TTRS Video application for any emergency notification.
Hearing impaired people, when they want to report their emergency cases, will be able to use this application or communicate via 120 TTRS boxes which are currently available around the country including government office/bureaus, shopping malls and mass transit stations. The disabled patients will communicate with the officers using sign language via 24 hours VDO calls. The officers will later coordinate with each province’s Dispatch Center 1669 in order to ask for medical history, symptoms and the location as well as give suggestions on the First Aid before sending off the emergency medical team. There are 3 ways to communicate with the patients as follows; messages, VDO clips and Live VDO calls with VDO Conferences between the patients, the interpreters and the Dispatch Center 1669 officers.
Moreover, for the fast and prompt service, the National Institute for Emergency Medicine and the related organizations have managed the training for the Dispatch Center 1669 officers on installation and operation of VDO phone system through Telecomunication Relay Service for hearing impaired people in order to support such service. There are currently 19 provinces supporting this service as follows; Phitsanulok, Ubon Ratchathani, Samut Prakan, Nonthaburi, Surat Thani, Samut Sakhon, Chiang Rai, Phuket, Chonburi, Rayong, Khon Kean, Kalasin, Udon Thani, Nong Bua Lam Phu, Chiang Mai, Songkhla, Nakhon Phanom, Bangkok and other provinces in the future.
Dr. Atchariya repeated that hearing impaired people can contact through sign language interpreters at www.ttrs.in.th or TTRS Video application supporting both IOS and Android with 24 hours service.
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